Phonexa has partnered with Tipalti, a payables automation platform, to launch an integration for Phonexa clients that will make global payment methods automated, compliant, and easier than ever for affiliate marketers and publishers.

The integration gives customers of Phonexa’s Books360 accounting product optimized automated payment methods across wire transfers, US ACH, or checks, all while processing and collecting the proper W-9, W-8 series, or VAT ID forms and producing submission-ready 1099 and 1042-S reports along the way.

“Tiplati is a one-stop shop for automated payments, all while collecting the necessary information accounting departments will need at the end of each year,” said Mara Garcia, Phonexa’s Chief Financial Officer. “If you have a publisher and want to pay them through Tipalti, you can do it through Phonexa with just a few clicks on the platform. It makes the payment automation even easier. Our customers are always looking for efficient optimization of end-to-end operations, and our alliance with Tipalti allows for them to further streamline, simplify, and evolve their business.”

Tipalti offers a scalable platform that provides publishing partners with the freedom to choose their desired payment methods, as well as guaranteed commission payouts on time, all while verifying payment details using over 26,000 rules across networks in 196 countries using 120 currencies.

“Partnering with a global-ready software like Phonexa allows us to offer an ‘all-in-one’ solution for our clients,” said Zach Svendsen, Vice President of Alliances at Tipalti. “Our customers now have the ability to track performance and partner marketing, with built-in payments, all in one place, which helps drive additional revenue across all channels. The partnership gives our clients the tools they need to provide a best-in-class experience for their payees – whether they are affiliates, publishers, or any other type of partner.”

Books360 is a core product in the Phonexa Suite. Books360 generates cash flow reports for automated invoicing and payouts from web or call-based campaigns for Phonexa’s clients. By seamlessly integrating with Phonexa’s different solution platforms, Books360 has value for those looking to streamline their bookkeeping and automate critical accounting processes.

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The Republic of the Marshall Islands (RMI) and Bitt have signed a memorandum of understanding (MOU) with a vision to launch a pilot initiative geared towards implementing a National Digital Payments System (NDPS) using the US Dollar. This partnership is driven by the aspiration to leverage technology’s potential for advancing financial inclusion, improving transparency, optimizing operational processes, and empowering the citizens and businesses of the Marshall Islands.

The NDPS is poised to revolutionize the financial landscape by addressing the economic challenges faced by marginalized entities within the Marshall Islands. It seeks to boost economic activity and bridge the gap between isolated individuals in the region and the numerous economic players transacting with RMI entities. By harnessing blockchain technology and drawing upon Bitt’s proficiency in digital asset management, the pilot program will explore the feasibility of digital alternatives in the Republic of the Marshall Islands’ existing monetary framework.

Brian Popelka, CEO of Bitt, commented on the partnership: “We look forward to collaborating with the Marshall Islands. Together, the RMI and Bitt will provide financial solutions aimed at reducing barriers to financial access, fostering trust in the financial system, meeting the future payment needs of the Marshall Islands’ digital economy, and providing the freedom to choose their preferred mode of currency.” The NDPS will enable individuals to conduct secure and transparent transactions, ultimately reducing the reliance on physical cash and providing alternatives that can augment traditional banking methods.

Senator David Paul of the Republic of the Marshall Islands shared his enthusiasm about the collaboration, saying, “We are excited about our collaboration. By bringing together our respective expertise, Bitt and the RMI aim to create a sustainable and inclusive financial ecosystem that will benefit the entire nation.”

As this collaboration progresses, Bitt and the RMI are thrilled about the potential for positive impact that the NDPS will bring to the people of the Republic of the Marshall Islands. This pilot program serves as a testament to the commitment of Bitt and the RMI to drive economic growth, enhance financial well-being, and empower individuals to thrive in the digital era.

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CellPoint Digital, a payment solutions provider for the airline industry and a provider of Payment Orchestration, announced a new partnership with Sabre, a leading software and technology provider powering the global travel industry. Under the agreement, Sabre customers will now have access to CellPoint Digital’s suite of payment services, allowing them to gain more control and efficiency in their payment ecosystems globally.

CellPoint Digital’s widely adopted payment solutions are a natural complement to Sabre’s technology solutions. Both full-service and low-cost airlines and other travel companies can easily implement the leading payment orchestration platform and immediately benefit from access to integrated, best-in-class payment processing, routing and settlement – advantages that only CellPoint Digital’s solutions provide.

Direct connection and seamless integration

By integrating with Sabre’s technology solutions, CellPoint Digital’s payment services will be directly connected and pre-configured for all current and prospective airline merchants and other travel companies.

“Our new partnership with Sabre is a significant milestone in our mission to enhance connectivity and support the travel industry,” said Kristian Gjerding, CellPoint Digital’s Chief Executive Officer. “By joining forces with one of the most recognisable brands in travel, we can help more airlines and travel merchants regain control of their payment processes and full financial supply chain, as well as expand the reach of Payment Orchestration in the travel sector.”

Combining industry-leading strengths

Sabre and CellPoint Digital represent two innovative leaders in the airline and travel industries. CellPoint Digital is the world’s pioneer in Payment Orchestration, and its Velocity platform allows airlines and travel merchants to dynamically route transactions to preferred acquirers, quickly add new acquirers and streamline cross-border payments, all of which help to mitigate costs, diversify risk and ultimately increase conversions. CellPoint Digital also allows airlines and travel merchants to roll out more payment options to passengers and travellers, creating a more positive booking experience, minimizing abandoned transactions and growing revenue. Sabre provides its customers with the next-generation solutions they need to unlock more revenue streams, improve efficiencies and enhance the customer experience.

“We are thrilled to partner with CellPoint Digital and make it easier for our customers to access their Payment Orchestration solutions,” says Becky French, Vice President of Product Management, Sabre Travel Solutions. “This partnership marks a significant step forward in supporting our customers with improved capabilities in the ever-changing, fast-growing and dynamic payment space.”

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Dominion DMS announced its integration with ScanIt Parts, which allows for the integration of state-of-the-art wireless technology with barcode scanning and printing equipment.

This allows you to scan in your stock and special order parts either separately or simultaneously. Labels print automatically when special orders are scanned with customer information. The integration with Dominion DMS allows your inventory to be updated in the DMS in real-time.

“The integration between ScanIt Parts and Dominion DMS allows my team to quickly find the parts needed to fill a request and get it to a technician. This saves time and increases efficiency in the dealership,” said Bill Althoff, Parts Manager, Browns Elkader.

With ScanIt’s barcode scanning technology and printing equipment, this will improve your dealerships day to day operations, reduces cost, save time, and improve data accuracy. Integration with Dominion’s DMS will eliminate double entry to improve your efficiencies and provide faster productivity for your staff.

“Having the ability to integrate with vendor partners that bring value to our dealer partners is a win-win, not for only the dealers but for the customers they serve,” said Arlene Clements, VP of Business Development, Dominion DMS.

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Qstream, a provider of microlearning technology, has developed an integration with Zoom’s all-in-one intelligent collaboration platform that will transform the microlearning experience for organizations, enabling real-time collaboration across distributed field teams. With this integration, Qstream learners can now respond to scenario-based challenge questions by recording a video, and managers can provide feedback on their response.

Eight of the top ten pharmaceutical companies rely on Qstream’s microlearning solution to train and develop sales reps in the flow of their workday with challenges taking just a few minutes of their time. As the current economic state puts pressure on learning and development and sales enablement teams to reskill and upskill their workforces, this video response functionality offers an engaging way to encourage sales reps to practice their selling skills and situational responses.

Using Zoom’s robust video communication technology, Qstream learners can now engage in immersive training experiences that closely mimic real-life sales scenarios. Sales reps can record video responses on their mobile or desktop devices, and managers can easily review each video and transcript. The video response questions within Qstream enable sales managers and leaders to evaluate their teams’ performance more effectively and provide targeted coaching, resulting in improved sales effectiveness.

“We are excited about Qstream’s integration with Zoom and its ability to deliver an exceptional training experience for sales professionals. By combining the power of Zoom’s Video SDK with Qstream’s industry-leading microlearning platform, we are enabling sales reps to master their selling skills and enhance sales performance through immersive, practice-based learning,” said Steven Li, Head of Builder Ecosystem at Zoom. “This integration will not only provide more valuable training experiences for busy sales reps and their organizations, but will also further Zoom’s commitment to supercharging sales enablement.”

“Qstream is thrilled to have this integration through Zoom to offer our customers an interactive training experience,” said Jim Bowley, VP of Product Management at Qstream. “Ensuring that learners have the most up-to-date information and demonstrating mastery of key concepts required for job performance is a top priority for organizations today. Our Zoom integration offers one more method for engaging and effectively training learners from anywhere.”

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Renovus Capital Partners, a lower middle-market private equity firm specializing in the knowledge and talent industries, announced the sale of its portfolio company Inflow Communications LLC, to an affiliate of Gemspring Capital Management, LLC, who intends to combine it with their portfolio company, Amplix, a provider of technology advisory services and software. Financial terms of the transaction were not disclosed.

Renovus acquired InflowCX in 2020 and shortly thereafter combined the company with PeakView, creating a leading provider of strategic advisory, deployment, and managed services for contact center, customer experience, and unified communications solutions. The transactions were the culmination of a Renovus investment thesis centering on the channel partner business model, specifically seeking opportunities centered on software ecosystems that are earlier in their growth curves and find tremendous value in premium channel and technology partners that can drive both sales and implementation cycles.

“Our firm is proud of the InflowCX management team, which transformed the company into a leading partner in the contact center and customer experience end markets,” said Founding Partner, Jesse Serventi. “During our ownership period, InflowCX completed the PeakView acquisition as well as three additional acquisitions, grew revenue and EBITDA substantially, and built a reputation of excellence in the market. The business is exceptionally well positioned for continued growth under Gemspring’s ownership, and we wish the entire InflowCX team continued success in the future.”

“We are grateful for Renovus’ support throughout our partnership,” said InflowCX CEO Ken Smith. “We have worked hard to further our reputation as the leader in customer experience and contact center solutions and have continued to earn the trust of large and mid-size firms to optimize their CX strategy through enhanced technology solutions. The decisions we made in partnership with Renovus will continue to be felt in our next chapter, as we build on our vast CX experience to provide our clients with new and unique solutions to improve their businesses.”

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Sinch, providers of the Customer Communications Cloud, launched Mailgun Optimize, a deliverability solution built on an email-sending platform, and Mailgun Validate, an address verification solution, as part of the Sinch Mailgun product suite.

“Mailgun takes the guesswork out of reaching the inbox, setting the stage for unmatched ROI for every email sent,” said Daniel Morris, Chief Product Officer for Communications Platform-as-a-service at Sinch, in a statement. “By bringing together Mailgun Send, Optimize, and Validate into a single platform, we are now the most reliable, scalable, and impactful email solution for enterprise brands and innovative technology companies.”

Mailgun Optimize, formerly known as InboxReady, maximizes inbox placement by helping customers build and maintain their sender reputations while avoiding disruptions like blocklisting with advanced monitoring, reporting, and visualization. Optimize is email service provider-agnostic and can be used on any platform to get actionable deliverability insights. It offers integrated Microsoft SNDS IP data, real-time bounce classification, simplified inbox placement testing, and expanded spam trap monitoring.

Mailgun Validateverifies email addresses on demand using real-world send data rather than broken SMTP handshakes. Its multilayer verification approach includes MX record validation, grammar and typo checks, domain analysis, and more.

Mailgun Send empowers businesses to send, receive, and track emails and integrate a cloud sending infrastructure through RESTful email APIs, maintained SDKs, and global compliance policies.

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Zoom Video Communications is launching the ISV Exchange Program with Verint’s open platform, expanding on their initial partnership, combining Verint’s customer experience (CX) automation solutions with Zoom’s offerings.

“It’s been a pleasure working with Zoom this past year on integrating our open platform with their unified communications solutions as well as Zoom Contact Center,” said John Bourne, Verint’s Senior Vice President of Global Channels and Alliances, in a statement. “Our announcement makes the Verint open platform available to Zoom customers through Zoom for the first time. As Zoom continues to expand their capabilities, we will remain in lock-step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach.”

“We are excited to have Verint as one of our strategic partners,” said Doug Chaney, Head of ISV and Marketplace Sales at Zoom, in a statement. “As the customer engagement pioneer for more than 25 years, Verint is uniquely positioned to help our customers navigate through new business challenges to deliver elevated customer experiences.

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EngageSmart, a provider of vertically tailored customer engagement software and integrated payments solutions, is being acquired by an affiliate of Vista Equity Partners for $4 billion.

“We have built an amazing business by putting our customers at the center of everything we do,” said Bob Bennett, EngageSmart’s CEO, in a statement. “We continue to see attractive growth and customer retention in our vertically tailored SaaS solutions—a testament to the strength of our business model and our leading products. We believe the partnership with Vista and General Atlantic will enable us to continue investing in innovation and people to drive growth. We look forward to continuing to serve our customers and support our employees, who are relentless in their pursuit of customer satisfaction.”

“EngageSmart is a demonstrated leader in delivering mission-critical solutions for modern businesses and simplifying customer and client engagement for over 100,000 organizations,” said Michael Fosnaugh, Cohead of Vista’s Flagship Fund and Senior Managing Director, in a statement. “We look forward to working with EngageSmart as they continue to innovate, scale, and empower organizations to better serve their customers.”

“We have long admired EngageSmart’s vertical domain expertise in SaaS and its high-quality solutions across the SMB and enterprise segments, proven by an established track record of growth and profitability,” said Jeff Wilson, Managing Director of Vista, in a statement. “We are eager to build on EngageSmart’s momentum and look forward to working closely with the talented leadership team to provide even more powerful, innovative, and seamless solutions for customers.”

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Technavio’s report cites the rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers as key factors driving the growth.

North America will account for 34 percent of the market’s growth during the forecast period, due in large part to growing adoption of contact center analytics, including multichannel customer interaction analytics, speech analytics, and contact center performance analytics, the firm concluded.

According to Technavio’s data, the voice-based segment accounted for the largest share of the market, ahead of text-based and social media-based systems.

The contact center market report identifies Avaya, Cisco, Enghouse, Five9, Genesys, Mitel, NEC, NICE, SAP, Vocalcom, Vonage, ZTE, and Zendesk as the leading vendors of contact center technologies.

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