Rokt, an ecommerce technology company using AI to make transactions more relevant to each shopper, announced that it has partnered with Six Flags Entertainment Corporation to offer more relevant experiences to the company’s customers. Rokt’s advanced AI unlocks additional revenue opportunities by presenting highly relevant offers to Six Flags customers purchasing tickets and season passes on its website.

“We are proud to partner with Six Flags to make its customer experience more relevant and engaging while unlocking additional revenue for the company,” said Elizabeth Buchanan, CCO of Rokt. “With the launch of a new mobile app experience and new subscription offerings, Six Flags has adapted to serving its customers digitally, and we are looking forward to further enhancing the ecommerce experience through this new partnership.”

Six Flags is utilizing Rokt’s machine learning technology to present highly relevant offers from brands, including Hulu, Hellofresh, and Homechef and more to each customer in the final stages of an ecommerce transaction, when they are most likely to convert. Rokt’s technology will enable Six Flags to tap additional revenues, acquire customers at scale and deepen relationships and engagement with their existing ones.

“Our partnership with Rokt has created a diversified revenue stream for our organization that has allowed us to interact with our customers in a new way,” said Stephanie Borges, Global Vice President, Strategic Marketing & Partnerships at Six Flags Entertainment Corporation. “We’re looking forward to exploring how we can expand our partnership beyond ecommerce in the future.”

Rokt’s exclusive, closed marketplace is backed by intelligence powered by billions of transactions annually across hundreds of leading ecommerce businesses. The technology enables brands to create a seamless customer experience while controlling the types of offers eligible to be displayed to their customers. Businesses partnering with Rokt have been able to unlock incremental profitability by tailoring high-performing, relevant experiences to each customer.

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Pelmorex Corp., which owns and operates weather brands The Weather Network, MétéoMédia, Eltiempo.es, Clima, and Otempo.pt, is announcing the launch of Your Weather Assistant, a generative AI tool to transform the way people consume weather information. This is the first in a series of innovations from Pelmorex as they embark on becoming an AI-frontiered weather and climate organization, with a focus on helping users and businesses make informed decisions using cutting-edge technology.

“The introduction of this generative AI technology takes our users’ weather and climate-related inquiry experience to the next level,” said Pelmorex President and CEO Dr Nana Banerjee. “It is a new paradigm that directly addresses the personalization needs of our users instead of having them compile bits of data or information from various sources.”

Your Weather Assistant is available on The Weather Network app and online in English, with French and Spanish language capabilities currently in development, and helps people get personalized weather recommendations through the power of AI. The patent-pending product blends weather data with language learning to provide consumers with real-time information to plan their day and activities.

As users embrace this new era of enriched and interactive forecasts to navigate their daily activities, many are also business professionals expecting comparable advancements in B2B weather risk offerings. The initial insights derived from the consumer platform will be pivotal in setting the groundwork for Pelmorex’s AI-centric approach, which will empower its clients to efficiently handle weather-related risks in their operations through data-driven actionable solutions.

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PolyAI, a provider of customer-led voice assistants for the enterprise, announced that it is rebranding to focus on its commitment to the voice channel. The new look, which includes a refreshed logo and visual identity, reflects the London-based company’s mission to empower companies around the globe to deliver high-quality experiences on customers’ preferred channel – the phone.

“Voice is the most natural way for people to communicate, and we believe that it should be just as fundamentally simple to interact with various forms of next-gen automation, like phone-based customer support,” said Nikola Mrkšić, Cofounder and CEO of PolyAI. “Our new branding reflects our commitment to keeping voice the most accessible and powerful way for people to connect with businesses that impact their day-to-day lives, and for those enterprises to provide the best customer experience possible.”

The updated PolyAI logo is a simple yet elegant pattern designed to invoke an audio visualization as well as pay homage to the speaker holes in a rotary phone receiver. The design calls to the company’s dedication to voice, while the stylized aesthetic and future-minded palette reflects its commitment to innovation and creativity.

“The new look absolutely reflects who we are as a company and what we deliver to our customers,” said Kylie Whitehead, Senior Director of Marketing and Brand at PolyAI. “It’s clean, simple and satisfying, just like the experience of speaking to our voice assistant. Incredibly fluid.”

The company’s re-imagining of its public brand comes at a time when enterprise voice assistants are becoming increasingly popular. According to a recent study by Gartner, the global market for conversational AI in contact centers is expected to surpass $23 billion by 2024, and nearly one in seven calls will be fully handled by virtual agents by 2027.

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Teleo Capital announced that it will merge Sharpen Technologies, a provider of cloud-based contact center software, and Plum Voice, a provider of AI-powered voice-based customer interaction technology. This strategic move strengthens Sharpen’s progress in building the Contact Center of Tomorrow.

With this acquisition, Sharpen will gain access to Plum Voice’s innovative technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI, allowing businesses to communicate in a way that is efficient, responsive, controlled and compliant. Plum Voice’s suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen’s existing product portfolio.

“The merger with Plum Voice represents an exciting milestone in Sharpen’s growth journey,” said Charlie Newark-French, CEO of Sharpen. “We are thrilled to welcome Plum Voice’s talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions, and to continue delivering on our commitment to building the Contact Center of Tomorrow.”

“It is exciting that Plum Voice is joining forces with Sharpen” said Matt Ervin, Founder and CEO of Plum Voice. “Combining our AI-powered automation technology with Sharpen’s customer engagement platform results in a comprehensive suite of solutions that empower businesses to create exceptional customer experiences.”

This merger reflects Sharpen’s ongoing investment in innovation and its dedication to meeting the evolving needs of its customers. Sharpen will continue to invest in product development and service excellence to ensure its clients receive the highest level of support and value.

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Seismic introduced its Fall 2023 product release, which brings generative artificial intelligence-powered capabilities to the Seismic Enablement Cloud, including two major innovations in Aura Copilot and Seismic for Meetings. In addition, the company launched Seismic Exchange, a centralized hub for all Seismic partner apps, integrations, and solutions.

New products and offerings available to Seismic customers in the Fall Release include the following:

• Seismic for Meetings, which helps sales teams prepare, present, and follow-up on every meeting. It integrates with top web conferencing apps and delivers AI-driven insights and analysis.
• Seismic Aura Copilot, which combines generative AI with Seismic data and business context and includes content description and tagging recommendations, readiness lesson assistance (to generate Seismic Learning lessons, assignments, questions, and summaries based on a simple prompt), and generative search for Seismic Knowledge, helping reps retrieve answers to questions with in-the-moment access to AI-generated summary answers using info from trusted company and Seismic sources while respecting all permissions and access control constraints.
• Fund Report Orchestrator to streamline processes for everything from commentaries and fact sheets to quarterly investment and asset class reports.
• Guided Assembly Improvements that allow marketing teams to update elements in one asset, one time, and automatically cascade to all the assets that reference it.

“Seismic Aura continues to get smarter and better, leading to AI-powered products like Seismic for Meetings, which will automate, and, in some cases, eliminate manual tasks for salespeople like meeting preparation, summarization, and follow-up,” said Krish Mantripragada, Chief Product Officer of Seismic, in a statement. “Our new offering of Aura Copilot packages AI insights, use cases, workflows, and capabilities to enable our customers to grow and win more business. We’re excited to deliver these new innovations from our AI-powered enablement roadmap to our customers and show them what the future looks like this week at Seismic Shift.”

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SurveyMonkey, a provider of online surveys and forms, launched Build with AI, a survey creation feature powered by OpenAI’s generative artificial intelligence technology.

Build with AI, a new capability in the SurveyMonkey Genius lineup of AI features, allows users to create surveys from just a written description of the desired survey or feedback goal. It also offers prompts for popular feedback and research use cases. Users can then review the automatically generated survey, edit as needed, and send. It supports more than 50 languages.

“There is one common attribute in most AI-driven applications: speed. While speed is critical in today’s environment, you can’t sacrifice accuracy, especially when you are using AI at work,” said Eric Johnson, CEO of SurveyMonkey, in a statement. “We’ve got one of the world’s biggest survey datasets, and we’re leveraging it to help our users create and deploy methodologically sound surveys that will yield useful insights faster than ever before. Our tools have always helped deliver key insights in a timely manner. Today, we are doubling down on that, employing artificial intelligence combined with the depth and breadth of our proprietary dataset to help people make impactful decisions faster and more frequently.”

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SAP introduced generative artificial intelligence capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule.

These new capabilities will help businesses automate tasks and analyze data from across the enterprise and from third-party sources to provide a holistic view of their customers. They include tailored use cases for commerce, sales, customer service, and marketing.

These new capabilities, which can be applied across the entire SAP CX portfolio, allow users to do the following:

• Automate labor-intensive tasks with curated role-based AI tools. New AI capabilities include more than 10 CX role-based tools for automating routine tasks. For service teams, when a customer issue arises, AI can help summarize the situation and align the team on the problem, provide an overview of customer sentiment, suggest a solution, and even track how quickly the issue is resolved.
• Supercharge catalog management and product discovery with AI. Commerce managers can ensure high product visibility and discoverability to review product tags and catalogs, generate and customize product descriptions, and help guide customers to the right choice for their needs.
• Retrieve answers to customer questions within conversations in natural language with proactive AI. This new capability, intelligent Q&A, reads the email, points out the important questions, and gives a suggested written response that includes the latest product information.
• Surface customer profile intelligence in context. With AI-generated customer profiles supported by the real-time SAP Customer Data Platform, businesses can combine data from all business applications and surface these profiles to customer-facing teams.
• Fortify customer identity and access management with AI. The SAP Customer Identity and Access Management solutions are debuting new AI risk-based authentication capabilities to secure user identity data and help prevent threats by gaining intelligence across all digital properties and brands. Users will have a unified customer view and consent profile.
• Create personalized content creation powered by generative AI. Using generative AI, the SAP Emarsys Customer Engagement platform enables marketers to create targeted email content that delivers the right message to the right audience. The SAP Sales Cloud and SAP Service Cloud solutions will also embed AI-generated summary and email response generation.

“Putting customers at the center of business transformation requires delivering a strong, personalized customer experience with intelligent CX,” said Ritu Bhargava, President and Chief Product Officer of SAP Industries and SAP CX, in a statement. “These new AI capabilities within the SAP CX portfolio will allow businesses to unlock their full potential, improve customer loyalty, solidify themselves as industry leaders, and reap the benefits of generative AI with intelligent CX solutions that have a tangible impact on businesses. These capabilities are the next step in redefining intelligence to deliver a delightful customer experience effortlessly.”

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InteliGems Labs has released Odyssey, a private large language model (LLM) that enables businesses to build human interaction and generative artificial intelligence experiences across domain-specific use cases with near-zero hallucination.

Odyssey retains sensitive data in-house, shields proprietary insights, and thwarts breaches. It allows users to query both text and audio simultaneously and provides accurate, contextually relevant responses linked to sources with near-zero hallucinations. It can be customized to specific domains.

“At InteliGems Labs, we’ve integrated audio, video, text, and unstructured data to deliver private LLM use cases at remarkably lower cost, carbon footprint, and with high accuracy. We’re excited to go beyond generative writing and solve multiple tasks. We’ve leveraged our powerful conversation intelligence application to build unique task models that extract insights from speakers, presentation, and documents across diverse sources. Our customers deploy custom knowledgebases with our intelligent assistant efficiently for specific domains while safeguarding data privacy. With Odyssey, we’re not just revolutionizing language models; we’re also pioneering a greener, more sustainable future for AI,” said Geof Baker, CEO and Cofounder of InteliGems Labs, in a statement.

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GoTo, a provider of solutions for IT management, support, and business communications, introduced nearly 60 product updates across its portfolio, which includes GoTo Resolve, GoTo Connect, and LogMeIn Rescue.

The latest product releases from GoTo deliver the following:

• Enhanced security and compliance for IT management tools in GoTo Resolve to keep third-party applications on managed devices updated.
• GoTo Resolve Asset Management, which protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, identify devices and users, and ensure compliance.
• Integrations between GoTo Resolve and Logitech for CollabOS to provide remote access for video conferencing hardware.
• A new dashboard in Go To Resolve for real-time visibility into key device monitoring and helpdesk metrics, and the ability to customize email addresses for helpdesk service.
• GoTo Connect updates that enhance collaboration with remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate.
• GoTo Resolve Helpline, which gives end users an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent.
• AI Chat Analysis for GoTo Connect, which instantly assesses customer satisfaction and generates concise summaries.
• GoTo Connect SMS call flow, which delivers SMS messaging into communication flows with a drag and drop.
• Dynamic contact matching in GoTo Connect, which manages contact information with delete, search, and sort functionality.
• Rescue now offers support for Intel vPro-enabled devices, allowing for support of out-of-band devices, as well as expanded OS support, including Linux improvements and support for Chromebooks.
• In-session VoIP capabilities in Go To Resolve to provide real-time verbal assistance in remote support sessions.
• A new agent softphone for Go To Connect, with access to contact information while on a call, flexible meeting session layouts, and contact segmentation to organize and communicate with customers by group.

“At GoTo, our focus is always on making things easier for our customers. Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what really matters,” said Damon Covey, Chief Product Officer of GoTo, in a statement.

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Dialpad has launched Custom AI Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls.

Leveraging more than 5 billion minutes of proprietary data, Custom AI Playbooks uses Dialpad’s real-time speech recognition and generative artificial intelligence to support revenue growth by providing a clear framework and real-time guidance to follow during sales and customer service calls. Using Dialpad’s generative AI model, Playbooks capture agent and customer responses on each call, track agent adherence to specific questions and behaviors, and offer post-call analytics to help managers pinpoint coaching opportunities.

“Custom AI Playbooks for industry-specific LLMs is the future of tangible AI,” said Dan O’Connell, Chief AI and Strategy Officer of Dialpad, in a statement. “It’s Dialpad’s version of an AI copilot, a conversational interface built specifically to support users with rapid decision-making. With tailored recommendations, leaders can curate sales, customer service, and recruiting processes specific to their company and customer needs. The democratization of AI has been a goal of Dialpad’s since its inception, and Custom AI Playbooks marks a new milestone in making AI accessible for all.”

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