Square announced 10 new generative AI features that sellers can use now to automate operations, speed up workflows, and regain time. These tools are directly integrated into Square’s powerful business software and provide the company’s millions of sellers with an extra set of hands to help them juggle the multifaceted demands that come with running a business.

Earlier in 2023, Square made generative AI a key business priority, with the aim of providing sellers with generative AI-powered tools that enable them to benefit from the time and cost savings promised by this new wave of technology. The launch marks a major step toward delivering against that goal, and not only putting real, tangible products into the hands of sellers, but also delivering that value across the Square ecosystem.

Key new generative AI-powered features include:

• Menu Generator: Restaurants can now create a full menu on Square in just a few minutes with just a few clicks, giving them – or any business looking to expand into food and drink offerings – valuable momentum and time-savings when launching operations on Square.
• Photo Environments: E-commerce sellers can now add hyperreal AI-generated backgrounds and choose from more than 50 style prompts with the latest version of the Photo Studio app, helping them elevate their websites and attract more customers. Since July 1, while in beta, sellers have created and saved over 14,000 AI Environment images.

More new Square tools help sellers with content creation, providing them AI-generated content for their public sites, item descriptions, and marketing content:

• Personalized email copy: To make email marketing easier, Square Marketing now offers integrated AI to generate personalized email copy, taking the guesswork – and time commitment – out of subject lines and content optimization.
• Team announcements: To inform staff more efficiently, employers using Square Team Communication can now quickly generate and send out team announcements to let employees know about new products, upcoming promotions, and more using AI-generated copy, with a choice of topic, length, and tone.
• Website copy generator: To lend a hand with short- or long-form website copy, Square Online’s AI-assisted copy generator helps sellers save time, level up their websites, and boost SEO – from set-up to refresh, and headlines to blog posts.
• Suggested replies: To enhance direct messaging with buyers, sellers using Square Messages now have even more sophisticated AI responses, with the ability to personalize messages to buyers with suggested replies that prepopulate names to enrich correspondences.

Whether setting up a business from scratch or switching over to Square, AI-enabled tools focused on onboarding & set-up help sellers get their accounts and catalogs activated in a way that gives them time back and lowers the barrier to entry:

• Auto-generated library: Square Point of Sale’s new AI-powered starter library suggests items for sellers to adopt based on insights about their business. In just a few clicks, sellers can get up, running, and selling. By easily setting up their catalogs and configuring items for sale, Square saves sellers valuable start-up time and removes the need to start from scratch.
• Auto-imported services: Square Appointments has made it easier than ever to switch booking platforms. No matter how many services a salon or spa offers, they can now use AI to automatically import service names, descriptions, durations, and prices during onboarding to get up and running faster.

With a focus on operational efficiency, these new features give sellers powerful tools to increase productivity and optimize their workflows, so they can focus on making more sales:

• Kitchen categories: In restaurants, even kitchen operations can be optimized with AI – now, Square KDS can auto-assign menu items to kitchen categories and station screens to create smooth workflows for back-of-house staff. Restaurant managers can keep menus and operations up to date by editing and saving catalogs with just a few clicks, expediting the process of getting orders fired.
• Item descriptions: Sellers running any Square Point of Sale software can now set up and manage their catalog with ease. With compelling, auto-written product descriptions, sellers gain more efficiency in their operations by adding new inventory quicker and getting them ready to sell – allowing them to focus on attracting more buyers, faster – across all their integrated selling channels.

“Square is uniquely positioned to be the technology partner that enables the most seamless, intuitive applications of AI. Our goal is to help businesses of all sizes scale their operations and take advantage of these new innovations,” said Saumil Mehta, Head of Point of Sale and Omnichannel at Square. “We’ve long been differentiated by the depth and breadth of our integrated ecosystem, and bringing generative AI into our products continues to put Square and its sellers at the forefront of technology.”

The newly launched features join longstanding AI-powered solutions, including Square Messages, which now sees about 450,000 messages per month generated with AI. All features announced are currently available to sellers, with some accessed through Square’s beta program. 

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By adding support for Llama 2, on top of existing ChatGPT and PaLM-2 integrations, Sendbird enables users to leverage generative artificial intelligence chatbots with transparency, control, and flexibility over their communications experiences. Llama 2 integration makes it possible for Sendbird to further empower companies to leverage generative AI securely without exposing data to third-party servers.

“Sendbird is known for its dedication to enhancing communication in web and mobile apps and for harnessing the power of generative AI to benefit business. Now, we are taking another critical privacy-oriented step by integrating an open-source LLM on our platform,” said Sendbird CEO and Co-founder John Kim in a statement. “By hosting the Llama 2 LLM within the Sendbird infrastructure, enterprises can now retain their conversation data on the Sendbird servers, ensuring the utmost security and reducing the risk of unauthorized access or data leaks.”

“We look forward to harnessing the benefits of open-source LLMs for our chatbots. This addition not only brings customers new levels of control and security, it provides choice and flexibility for implementing generative AI,” Kim added. “From large-scale gaming and social and community businesses to food delivery, healthcare, financial service organizations, and enterprises worldwide, Sendbird powers meaningful communications and customer interactions at scale. We will continue to innovate across our platform to ensure our customers always have the most advanced and useful tools at their disposal.”

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Attest, a consumer research platform provider, has released Video Responses to help companies carry out quantitative and qualitative research under one roof, powered by artificial intelligence.

Video Responses questions can be added to surveys, with responses accessible in the Attest dashboard alongside quantitative results. The feature uses AI to provide automated transcripts, allowing users to quickly read through responses and identify key themes. AI is also used to screen videos to ensure only high-quality responses are delivered.

“Organizing research can be an expensive and time-consuming task, especially detailed, in-depth interviews or focus groups with customers or target customers. Because of this, brands do qualitative research very rarely or not at all. We wanted to make qual research much more accessible by facilitating a way to collect real video-based responses digitally. Now we have enhanced our platform to enable video responses, gathering qual data is as easy as sending a text message,” Attest Founder and CEO Jeremy King said in a statement. 

“Video Responses is a wonderful new way to use Attest that helps to bring more depth and understanding to quantitative research. It’s a great complement to what we do already, and our customers are already using it for many valuable things, for problems and ideas that we never imagined. That’s exciting.”

“We wanted to make it easy for all our clients, including those with no qual experience, to do great qualitative research. We’ve been able to bring the joy and power of qual research to them through a product that is flexible enough to be used across the many different use cases which their teams might have,” Vanessa West, Principal Product Manager at Attest, said in a statement.

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Verint launched the Verint Personal Identifiable Information (PII) Redaction Bot, giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data, such as credit card and Social Security numbers, date of birth, etc.

The Verint PII Redaction Bot automatically identifies and removes PII in interaction data. It can be used in combination with other approaches like automated screen triggers to redact PII.

“With data privacy laws increasing across the globe to help protect citizens, brands need to comply, or risk damaged reputations and lack of trust due to data breaches. And even if that data doesn’t fall into the wrong hands, it can still spell financial disaster from costly fines due to non-compliance,” said David Singer, Verint’s Global Vice President of Go-to-market Strategy, in a statement. “Verint’s PII Redaction Bot joins the large team of bots available on the Verint Open CCaaS Platform and leverages Verint’s DaVinci AI and Engagement Data Hub to elevate an organization’s existing data protection strategies.”

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Recognizing the need for rational, concrete AI use-cases, the BlastX AI Innovation Center is helping clients cut through the hype and hysteria about AI, providing self-assessment tools linked to clear, step-by-step roadmaps for operationalizing AI.

“New innovations like AI alter the way brands work to enhance and improve customer experiences,” said Brian McIntosh, BlastX’s Chief Consulting Officer, “but those efforts still have to align with the brand’s goals and identity. The BlastX AI Innovation Center is such a powerful venture because it pairs technologists’ rapidly evolving understanding of AI’s capabilities with our consultants’ familiarity with digital CX challenges gained over decades. In other words, we know what AI can do, and we know where it’s needed most.”

According to McIntosh, the Center will lay out “best practices for seamlessly and responsibly wedding human experience with artificial intelligence and machine learning to design, develop, engage, and optimize customer experiences at scale.” While the ultimate goal of the Center is to issue best practices that apply across industries, the insights used to determine those best practices come directly from client experiences. 

For example, AI was recently used to augment outreach for the Recreational Boating and Fishing Foundation (RBFF), a national organization that was struggling to connect its website visitors to the information and licensing forms they needed. RBFF partnered with BlastX Consulting to create a targeted AI program to address these digital disjunctions. The program they implemented ultimately increased website traffic, brand recognition, and recreational license conversions. RBFF Senior Manager of Digital Operations Charles Neville said, “The collaboration with BlastX Consulting helped us harness AI to attract new visitors and get them the information they needed while maintaining the highest quality standards for our content. That’s how AI should be used: as a way to target and amplify our essential messaging and services.”

The Innovation Center’s core team of internal thought leaders and external partners are also reaching out to trusted customers to inform and ground their work. Early results of these diverse collaborations include three AI-for-CX solutions brands can implement today. These solutions include:

• AI Readiness Assessment—to ensure your brand is ready to leverage the power of AI.
• AI Insights Generation—to better predict customer lifetime value potential, churn probability, and cluster mapping.
• AI Personalization—to accelerate testing and learn efforts for faster, more targeted, highly personalized interactions across the customer journey.

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SalesAI automates manual workflows and day-to-day tasks, prepares salespeople for customer meetings, speeds up pipeline creation, uncovers hidden truths about deals, and enables prescriptive coaching recommendations.

What sets SalesAI apart from other generative AI sales solutions is the data foundation on which it’s built. People.ai has been perfecting sales activity capture for nearly a decade, compiling an aggregated and anonymized data repository with a complete view of what sets great sales teams apart from the rest. SalesAI is the only generative AI solution that analyzes four different sets of data – captured GTM activity data spanning trillions of dollars in deals, People.ai’s proprietary profiles of hundreds of millions of buyers, CRM data, and integration with any other relevant company data – to offer a holistic view of revenue-influencing factors. 

With SalesAI, reps can spend the majority of their time interacting with customers, sales leaders can effectively lead larger and more sophisticated teams to success, and executives get a more accurate and unobstructed view of what’s happening across all of their most valuable customer relationships.

“We are at an inflection point in the evolution of enterprise sales,” says Oleg Rogynskyy, CEO at People.ai. “The future of what’s possible in terms of productivity, leadership effectiveness, and speed to value for organizations starts right now with generative AI. SalesAI is a game-changer for leaders at every level because of its ability to inspect for risks and inefficiencies standing in the way of generating more revenue and see around the corner to what’s coming next. Organizations that adopt generative AI technology now will reach new heights in terms of team performance, customer experiences, and competitiveness in their market. Those that don’t risk being left behind.”

Gartner analysts predict that “By 2026, 65% of B2B sales organizations will transition from intuition-based to data-driven decision making, using technology that unites workflow, data and analytics.” But generative AI tools are only as valuable as the data that feeds them. In the past, sales leaders relied on anecdotal data, incomplete CRM data, point solutions, and outright guesses to gauge revenue health in their organization. SalesAI is integrated into People.ai products, seamlessly delivering the benefits of generative AI and better data directly into customer relationship management (CRM) systems, inboxes, collaboration tools, and wherever their go-to-market teams work. It is also available via API so organizations can leverage SalesAI in their own business intelligence tools, private language models, and AI assistants. 

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By merging human creativity and artificial intelligence, Magic AI by Spike promises to help people work more efficiently and complete daily workflows faster while saving valuable time.

Dvir Ben Aroya, CEO of Spike, shares his enthusiasm about the launch, “Magic AI is more than just a step forward; it’s a giant leap toward realizing our vision of streamlining communication and productivity. This technology seamlessly blends human creativity with AI, empowering everyone to communicate and get more done with remarkable efficiency.”

New capabilities available in Spike’s Magic AI

Magic Compose: Create impeccable emails and messages in any tone, length, and format. All you need is a short prompt, and Magic Compose will do the rest.

Magic Reply: Magic Reply ensures that every reply is on-point and contextually attuned.

Magic Summaries: See complete summaries without downloading, opening, or reading the file. Save valuable time and extract content from PDF files. Whether it’s long documents, research papers, reports, or meeting notes, Magic AI can quickly analyze the content and provide you with concise and relevant summaries.

Magic AI Bot: Spike’s AI bot is your versatile all-in-one AI assistant, providing quick answers, assisting in diverse research tasks, crafting comprehensive articles, offering code solutions, and efficiently organizing data into tables.

AI Notes: Elevate your work process with AI Notes, a tool that revolutionizes writing, note taking, project planning, and management. Harness its capabilities to generate captivating blog topic ideas, effortlessly condense or enrich your notes, and craft comprehensive articles with remarkable ease.

Translations: With Magic AI, you can converse seamlessly by instantly translating your messages while preserving cultural nuances. This not only fosters better understanding but also strengthens global collaboration.

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